Xii, 203 : 23 cm. By using practical advice, real life examples, helpful tips and step-by-step instructions, the authors provide the tools for business owners and managers to create exceptional customer service.
Xii, 203 : 23 cm.
Exceptional Customer Service : Going Beyond Your Good Service to Exceed the Customer's Expectation. I like this book's approach to providing exceptional customer service. A useful read - I particularly benefitted from the exercises, self appraisals and the inspirational examples of exceptional customer service. Your customers deserve exceptional - and they will increasingly be demanding it! Simon Hazeldine Bestselling author of "Bare Knuckle Customer Service", "Bare Knuckle Selling" and "Bare Knuckle Negotiating". The many fine examples will you show that such service can be provided!
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Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation .
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation Paperback. Be Our Guest: Perfecting the Art of Customer Service (Disney Institute Book, A) Hardcover. Lisa Ford (Atlanta, GA) is a customer service expert and speaker with more than twenty years of experience helping organizations win customers and keep them loyal. She is the author of many books, videos, and the bestselling training series, "How to Give Exceptional Customer Service. David McNair (Charleston, SC) is a speaker, author, and consultant on employee and customer focus.
Her recent book is Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s . Lisa designs content personalized to the audience and issues they face.
Her recent book is Exceptional Customer Service – Going Beyond Good Service to Exceed the Customer’s Expectations. She has also customized numerous videos for clients to use in their ongoing education efforts. Lisa’s experience includes working with Pfizer, Viacom, Edward Jones, CSX, Kaiser Permanente, Morton’s of Chicago, Citgo, American Gas Association, American Diabetes Association and American Veterinary Medical Association. In 2002, Lisa was inducted into the Speakers Hall of Fame by the National Speakers Association.
Lisa Ford's recent book is Exceptional Customer Service - Going Beyond Good Service to Exceed the Customer's Expectations. She also serves a Board Member of the College of Arts and Sciences at the University of Tennessee. Book Lisa Ford at Speakers.
Exceptional Customer Service - Lisa Ford . How better to introduce you to this book than to tell you just why I like it. There's been much written about customer service through the years.
In today's market, customer service is a key competitive advantage. This book shows you how to expand your customer base when the industry is shrinking, use new media to reach consumers, and make a lasting, great impression on customers. When businesses are fighting to survive, creating a great experience for customers isnit just important-it's essential.
Lisa Ford's recent book is Exceptional Customer Service Going Beyond Good Service to Exceed the Customers . Booking fees for Lisa Ford, or any other speakers and celebrities, are determined based on a number of factors and may change without notice.
Lisa Ford's recent book is Exceptional Customer Service Going Beyond Good Service to Exceed the Customers Expectations. Pricing often varies according to the circumstances, including the talent's schedule, market conditions, length of presentation, and the location of the event.
Exceptional Customer Serv. has been added to your Cart I had high hopes for this book. I had just completed a book on service written by a Texan car dealer. has been added to your Cart. Lisa Ford, CSP, CPAE, is a speaker with over 20 years of experience presenting to businesses, associations and government. David McNair brings over 25 years of experience in the fields of Organisational and Leadership Development. Bill Perry has enjoyed a distinguished career as a writer and author, college professor, consultant, public speaker, and seminar leader. I had high hopes for this book. That book is great, is aimed at business owners, and looks at all aspects of service.