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eBook Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser ePub

by Jagdish N. Sheth

eBook Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser ePub
Author: Jagdish N. Sheth
Language: English
ISBN: 0684870304
ISBN13: 978-0684870304
Publisher: Free Press; Reprint edition (March 12, 2002)
Pages: 272
Category: Small Business & Entrepreneurship
Subcategory: Perfomance
Rating: 4.6
Votes: 121
Formats: mobi doc lit doc
ePub file: 1815 kb
Fb2 file: 1682 kb

An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients.

An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients. Similar authors to follow.

Clients for Life book.

Experts are for hire; advisors have selfless independence, balancing client devotion with objectivity and detachment. Experts have professional credibility; advisors develop deep personal trust. Experts supply expertise and information; advisors are educators who provide insight and wisdom

Experts are for hire; advisors have selfless independence, balancing client devotion with objectivity and detachment. Experts supply expertise and information; advisors are educators who provide insight and wisdom

Items related to Clients for Life: Evolving from an Expert-for-Hire.

Items related to Clients for Life: Evolving from an Expert-for-Hire. Jagdish N. Sheth; Andrew Sobel Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser. ISBN 13: 9780684870304. Clients for Life: Evolving from an Expert-for-Hire to an Extraordinary Adviser. Sheth; Andrew Sobel.

Jagdish Sheth is the Charles H. Kellstadt Professor of Marketing at the Goizueta Business School, Emory . I reread this book every year since I manage to learn something new from it each time. Not only will this book make you a better consultant, it will just make you wiser, period. Kellstadt Professor of Marketing at the Goizueta Business School, Emory University, and the founder of the Center of Relationship Marketing. He has served as an advisor and consultant to AT&T, Lucent, Motorola, and Young & Rubicam, and contributes regularly to The Wall Street Journal and other publications. The lessons and techniques in it should probably be abstracted from consulting somehow, is it could apply to far more relationships and self-development in life.

Books for People with Print Disabilities. Internet Archive Books. Uploaded by Tracey Gutierres on July 29, 2015.

Sheth, Jagdish N; Sobel, Andrew Carl, 1953-. Books for People with Print Disabilities.

Jagdish N. Sheth, Andrew Sobel. An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day.

Clients for Life sets out seven key attributes or skills needed to evolve from an "expert for hire" to a client advisor. It is based on extensive interviews, conducted by the authors, with corporate executives and top CEOs about their most valuable outside professionals. The authors nicely contrast the expert for hire and the client advisor.

Supported by over 100 case studies and examples drawn from consulting, financial services, law, technology, and other fields, Clients for Life illustrates how you can evolve from an expert for hire–a tradable commodity–to an extraordinary advisor.

An Innovative Blueprint for Enduring Client Relationships More than 15 million people in this country earn their livings by serving clients, and their numbers are growing every day. Unfortunately, far too few develop the skills and strategies needed to rise to the top in a world where clients have almost unlimited access to information and expertise. Supported by more than one hundred case studies and wisdom gleaned from interviews with dozens of leading CEOs and prominent business advisors, Clients for Life identifies what clients really want and lays out the core qualities that distinguish the client advisor -- an irreplaceable resource -- from the expert for hire -- a tradable commodity. Experts are specialists; advisors become deep generalists who have broad perspective. Experts are for hire; advisors have selfless independence, balancing client devotion with objectivity and detachment. Experts have professional credibility; advisors develop deep personal trust. Experts analyze; advisors synthesize and bring big-picture thinking to the table. Experts supply expertise and information; advisors are educators who provide insight and wisdom. Portraits of history's most famously successful advisors, including Machiavelli, Sir Thomas More, and J. P. Morgan, underscore these timeless qualities that modern professionals need to develop to excel in today's competitive environment.
Zehaffy
So often in business, we focus on the tangible results of profits margins, quarterly growth trends and market share, all connecting back to the dollars and cents that make our organizations tick. No doubt, these are important and necessary to staying competitive and relevant. In Clients for Life, another powerful message comes through, another currency is considered, which is all about the importance of relationships and serving your clients. The authors do a great job of distinguishing between a transactional expert and the optimum role of the trusted, extraordinary advisor. Their insights helped me understand a higher role that could be taken in serving my clients. I recommend this book to anyone who has or wants to experience significance and value creation through serving clients.
Iriar
A must read for any consultant, advisor or trusted confidant, who is working with clients in various areas of expertise (technical, business, political, organizational, etc). The co-authors (Sheth & Schoel) do a great job explaining the role of the advisor, and differences between the "hired hand" or "hired gun" and the trusted confidant and extraordinary advisor. This is a for book in your library!
Agalas
this is an understated gem of a book. typically you find the core of a book lying within a few chapters but I felt this book was very balanced, each chapter contributing a different perspective to how to create clients for life.

the authors illustrated each principle with a real example and its the lives of the great men / women that provides genuine inspiration to go further.

as an advertising professional, I like the framework presented here very much, it provides a practical basis for creating solid, long-term client relationships, no fuss, the real meat.
MrDog
Book required for work. Eh.
Gerceytone
I reread this book every year since I manage to learn something new from it each time. Not only will this book make you a better consultant, it will just make you wiser, period. The lessons and techniques in it should probably be abstracted from consulting somehow, is it could apply to far more relationships and self-development in life.
Adorardana
As a consultant, this book helped me focus on behaviors aimed at building a long-term practice rather than simply going from success-to-success. I say this not to toot my own horn (yes, I've had failures too) but rather because most decent consultants actually do OK--clients are generally happy. We appear to succeed on a regular basis. The great consultants, however, are the ones who build vocal followings...and that's where the value of this work rests.
Lavivan
Who has time to read every business book we hear about? I had read what I thought was a thorough (20 page) review of this book and it reasonated with me big time. The book is even better. Pass if you only see clients as 'another transaction,' but if you are passionate your clients and the services you provide to them, this book is for you.
Great book. Highly recommended.
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